Plex Won't Start

Sometimes, for a plenthora of reasons, Plex won&#39t show up on http://app.plex.tv. This steps should ensure you have access to your Plex again.

First let&#39s take a look at the information that the app dialog gives us. (if you don&#39t see the health status please upgrade your Plex)

In the top left is a circle, if this is blue it means your Plex server is running. If it&#39s red it means your Plex server is stopped. Health status can be &quotHealthy&quot this means your Plex server is up and responding on the port it was assigned. Starting means that your Plex server might be online but it was still booting up when the health status was done. Unhealthy means there is an issue with your Plex server and it&#39s not responding on it&#39s assigned port. Last check displayed how long ago the check for the status was.

The status you want to see is &quotBlue icon&quot + &quotHealthy&quot.

Before you begin troubleshooting

• Ensure you are not over quota, if you are these tips won&#39t do much
• Ensure your Plexdrive, Rclone or other FUSE mounts are unmounted if not these steps won&#39t work.

Red icon or unhealthy status

1. Restart your Plex and wait a few minutes.
2. If that did not help upgrade your Plex and wait till the upgrade message is removed.
3. If the status is not changed and the last check date was recent raise a ticket.

Blue icon and &quothealthy&quot but I still can&#39t access Plex.

This most likely means your server is not claimed by your Plex account. Go to your box&#39s dashboard and press &quotActions-&gtClaim Plex server&quot and run through the menu. After a few minutes your Plex should show up again on app.plex.tv.

If that does not work try ticking the &quotForce logout&quot button on the claim screen and claiming again.

Any other issues

If there is anything else going on or the above did not fix your issues than please raise a ticket and supply us with your username and a temporarily password for your Plex account so we can help you diagnose your issues.