Renewal Period

This chart shows the process of renewing your account.

Step 1 — Your box gets set up or renewed.

⬇ 3 weeks pass — this takes us to 7 days before your renewal date.

Step 2 — You get an invoice and your account balance is lowered, regardless of whether you have sufficient funds. If your balance has gone negative, this is the point where you should top it up.

⬇ 7 days pass.

Step 3 — If your account still has a negative balance, your box gets disabled. Note that your box is not yet deleted. If your balance is not negative, go back to Step 1.

⬇ 1–2 days pass. One of the following happens:

⬇ No action taken	⬇ You pay	⬇ You arrange something via a private ticket
4a) Your box gets deleted and wiped, and that space is set up for a new user. THERE IS NO WAY OF GETTING YOUR DATA BACK.	4b) Your box gets re-enabled — a simple restart will bring everything back up.	4c) Your box is saved and whatever you arranged takes place.